APCA Group

Last Updated: 03/20/2026

1. Overview

At APCA Group, we strive to ensure customer satisfaction with every purchase. Due to the nature of HVAC equipment, parts, and installation services, all returns are subject to the terms below.

2. Return Eligibility

We accept returns only when all of the following conditions are met:

  • The item is unused, uninstalled, and in its original packaging
  • The return request is submitted within 30 days of delivery
  • The item is in new, resalable condition
  • The return has been approved in advance by our team

Products that have been used, installed, altered, damaged, or are missing original packaging are not eligible for return.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Installed or partially installed equipment
  • Special-order, custom-order, or made-to-order products
  • Opened electrical components, including but not limited to thermostats, boards, sensors, relays, and controls
  • Refrigerants, tools, adhesives, sealants, and other consumable items
  • Clearance, closeout, or final sale items
  • Any item returned without prior authorization

4. Return Authorization Required

All returns require prior approval from APCA Group. To request a return authorization, please contact us and include the following:

  • Order number
  • Name and contact information
  • Product name and model number
  • Reason for the return
  • Photos of the item and packaging, if applicable

Contact Information:
Email: supply@apcagroup.com
Returns sent without approval may be refused or returned to sender.

5. Restocking Fees

Approved returns may be subject to a restocking fee of 15% to 30%, depending on the type of product, manufacturer policies, and condition of the returned item.

Any applicable restocking fee will be deducted from the refund amount.

6. Shipping and Freight Charges

  • Customers are responsible for all return shipping or freight costs unless the return is due to our error.
  • Original shipping, delivery, and freight charges are non-refundable.
  • For freight shipments, the customer is responsible for arranging and paying for return freight unless otherwise agreed in writing.

We recommend that all returned items be insured and properly packaged to prevent damage in transit.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery. Please provide:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the packaging and any visible damage

We will review the claim and, if approved, provide a replacement, refund, store credit, or other appropriate resolution.

8. Order Cancellations

Before Shipment

Orders canceled before shipment may be eligible for a full refund.

After Shipment

Orders canceled after shipment will be treated as a return and may be subject to return shipping costs, freight charges, and restocking fees.

9. Installation Services (Houston Area)

For orders that include installation services:

  • Equipment becomes non-returnable once installation has been scheduled, prepared, or completed
  • Any deposit paid for equipment, scheduling, labor, permit coordination, or installation may be non-refundable
  • Rescheduling requests should be made at least 24 hours in advance

Additional terms may apply to projects involving permits, ductwork modifications, electrical upgrades, or custom installation work.

10. Manufacturer Warranty

Most HVAC equipment sold by APCA Group is covered by a manufacturer warranty. Warranty coverage, duration, and terms vary by brand and product and are only applicable when installed by a professional.

Warranty claims for manufacturer defects or performance issues are generally handled in accordance with the manufacturer’s warranty process. We may assist customers with warranty-related documentation or guidance when possible, but warranty approval is subject to the manufacturer’s terms and conditions.

11. Refund Processing

Once an approved return is received and inspected, any eligible refund will be issued to the original payment method. Please allow 5 to 10 business days after inspection for processing.

If a refund is denied due to product condition or policy non-compliance, the item may be returned to the customer at the customer’s expense.

12. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

APCA Group
Website: https://apcagroup.com/
Email: supply@apcagroup.com